jeetwin's Privacy Policy
Your personal information is important to us. This policy explains in detail how jeetwin collects your information, why it does so, and how it keeps that information safe.
Introduction and Applicability
Important Notice: This privacy policy takes effect from the moment you use the jeetwin platform. By accessing the site or opening an account, you are considered to have accepted the terms of this policy. Any changes will be communicated on this page.
jeetwin is an online entertainment platform offering casino games, slots, and sports betting services to users in Bangladesh. Using the platform requires providing certain personal information, and ensuring that information is properly managed and protected is our primary responsibility.
1.1 Purpose of This Policy
The main goal of this privacy policy is to make clear to our members what purpose their information is collected for, where it is stored, and when it may be shared with third parties. jeetwin believes that transparent data management is the foundation of long-term trust.
Reading our Terms and Conditions alongside this privacy policy will give you a complete picture of your relationship with the platform.
1.2 Scope of Applicability
This policy applies to services provided through jeetwin's website, mobile application, and any other digital channels. Registration or submission of information by anyone under the age of 21 is strictly prohibited. The data protection commitments stated in this policy apply only to our own platform — if you follow a link to an external website, that site's own policy will apply.
What Information We Collect
jeetwin collects only the information needed to operate the platform properly, verify your identity, and keep transactions secure. We do not collect irrelevant or excessive information.
2.1 Registration Information
Information provided when opening an account:
- Full name and date of birth
- Email address
- Mobile number
- Preferred username and password
- National ID or passport number (for identity verification)
2.2 Transaction Information
Information collected during deposits and withdrawals:
- Payment method (bKash, Nagad, Rocket, bank transfer)
- Mobile banking number or bank account details
- Transaction amount and time
- Transaction reference number
2.3 Automatically Collected Information
What is automatically recorded while you use the platform:
- IP address and device type
- Browser version and operating system
- Time and location of site access (subject to permission)
- How long each page was used
- Cookie and session data
2.4 Gaming Activity Information
Information stored to improve your gaming experience:
- Game play history and bet amounts
- Win and loss records
- Bonus claim history
- Preferred game categories
- Customer support contact history
How Your Information Is Used
Collected information is used only for specific and legitimate purposes. No information is processed without reason, and none is stored beyond what is necessary.
3.1 Identity Verification and Security
Using the information provided at registration, jeetwin confirms that each account belongs to a real adult (21+). No withdrawal is processed until identity is confirmed. This verification process helps prevent fraudulent activity and ensures the overall security of the platform.
3.2 Transaction Processing
Your banking information is used solely to receive deposits and send withdrawals. jeetwin handles transactions via bKash, Nagad, Rocket, and bank transfer. The minimum deposit is ৳500 and the minimum withdrawal is ৳800 — for any transaction within these limits, your provided payment information is sent through secure channels.
3.3 Personalised Experience
By analysing your gaming preferences, jeetwin shows you relevant games, offers, and promotions. This personalisation is entirely for your benefit — to reduce irrelevant content and bring forward the things you prefer.
3.4 Customer Service Improvement
Records of communication with you via live chat or email are kept so that future issues can be resolved quickly and effectively. jeetwin's customer support team provides assistance in Bengali and English 24/7, and records of each session are used to improve service quality.
3.5 Legal and Regulatory Obligations
Under laws to prevent financial fraud and money laundering, jeetwin is required to retain certain transaction information for a specified period. If directed by a competent authority, this information may be handed over to them. This is a legal obligation and not a voluntary action.
Cookies and Tracking Technologies
jeetwin's website and app use cookies and similar technologies to maintain site functionality and improve the user experience.
Essential Cookies
The core functions of the site cannot operate without these cookies. They are automatically active to maintain login sessions, perform security checks, and support basic functionality. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, game category, and interface settings. They ensure you do not have to set everything up again on each visit.
Analytical Cookies
Analysing which pages are used most and where users encounter problems helps with site improvement. Data collected from these cookies is used for statistical purposes and is not personally identifiable.
Cookie Controls
You can turn off all cookies except essential ones from your browser settings. Keep in mind that disabling cookies may limit some site features and may cause your login session to end repeatedly. Detailed instructions for managing cookies can be found on your browser's help page.
Sharing Information with Third Parties
jeetwin never sells your personal information. However, in a limited number of situations, certain information may be shared with trusted partners, as clearly described below.
5.1 Payment Processors
To complete financial transactions, relevant transaction information is shared with payment service providers including bKash, Nagad, Rocket, and banks. This information is used only for the specific transaction and is handled in accordance with those third parties' own security standards.
5.2 Technology and Infrastructure Providers
Companies providing server hosting, cybersecurity, and data backup services may have access to a limited amount of information for operational purposes. Their contracts include clear confidentiality obligations.
5.3 Legal and Regulatory Authorities
jeetwin is legally obligated to provide necessary information upon a court order or a valid request from a competent authority. In such situations, we provide only what has been requested.
5.4 In the Event of Business Changes
In the event of a future business merger or acquisition, user information may be transferred to the relevant parties. In such cases, users will be notified in advance and assurance will be given that the same privacy standards will be maintained.
Data Protection Measures
To protect your information, jeetwin has put in place multiple layers of technical and organisational measures. These measures are operated in line with international security standards.
Encryption and SSL Protection
Every page of the site is protected by SSL (Secure Socket Layer) encryption. All data exchanged between your browser and our servers is transferred in an encrypted state, so it cannot be read by anyone in between.
Access Controls
Only authorised staff can access users' sensitive information, and only to the extent required for their work. A log is kept of every access and regular audits are conducted.
Password Protection
Your password is never stored in plain form — it is converted using a one-way hashing algorithm. As a result, none of our staff can see your actual password.
Regular Security Testing
Regular penetration testing and security audits are conducted to identify system vulnerabilities. Any vulnerability identified is corrected promptly.
Response to a Data Breach
If a security breach occurs, jeetwin will take immediate steps to notify affected users and will put in place the necessary technical measures to limit the damage. To learn more about responsible gaming and user protection, read our Responsible Gaming page.
Your Rights and Controls
You have specific rights over your own information. jeetwin respects these rights and gives you the means to exercise them.
7.1 Right to View and Correct Information
You can log in to your account at any time to view your stored personal information and correct it if needed. Changing your name, mobile number, or payment method will require completing an OTP verification process.
7.2 Request for Data Deletion
After closing your account, you may request that your personal information be deleted. However, due to legal obligations, transaction records and identity verification information must be retained for a specified period. This limitation will be clearly explained at the time of your request.
7.3 Unsubscribing from Marketing Communications
If you no longer wish to receive promotional emails or notifications, you can easily unsubscribe from your account settings. However, urgent messages relating to account security will always be sent and cannot be turned off.
7.4 Filing a Complaint
If you have any objection to how your information is being used, contact our support team directly. Immediate assistance is available via live chat, and complaints sent by email are processed as quickly as possible. You can also visit our FAQ page for answers to common questions.
Data Retention Period
There is a specific retention policy for each type of information. jeetwin does not hold on to any information beyond what is necessary.
8.1 Information for Active Accounts
While an account is active, registration information, gaming history, and payment records are retained. This information is needed for service delivery, bonus calculations, and dispute resolution.
8.2 After Account Closure
Even after an account is closed, financial transaction records and identity verification information must be kept for a specified period in accordance with legal obligations. Once that period has passed, the information is securely deleted or anonymised.
8.3 Analytics and Log Data
Device and browser logs collected automatically are generally retained for a short period and deleted after a set time if there is no security threat. Analytical data may be retained for a longer period after being separated from personal identity.
Age Verification and Minor Protection
jeetwin's services are for people aged 21 and over only. Age verification is mandatory at registration, and additional documents may be requested for any account that raises suspicion.
Information from minors is not knowingly collected. If an account holder is found to be a minor, the account will be closed immediately and all information will be securely deleted.
If you believe a member of your family is using jeetwin without permission, notify our support team immediately. You can also read more about the platform's core values on our About Us page.
Policy Changes and Contact
10.1 Policy Updates
This privacy policy may be revised from time to time due to business needs or legal changes. For significant changes, advance notice will be sent to your registered email. The "Last Updated" date at the top of the page always reflects the most recent version.
Continuing to use the site after a change indicates that you have accepted the revised policy. If you do not agree with the new policy, you have the option to close your account.
10.2 Contact
If you have any questions about this privacy policy or any requests regarding your information, contact our support team directly:
- Live Chat: 24 hours a day, 7 days a week — in Bengali and English
- Email: [email protected]
Our team is committed to addressing any concerns you have about your privacy.